Whether on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brands, and even sell their products.
But, the if/then logic that powers many chatbots’ conversational abilities limits them from answering unique and new questions, which can hang your customer out to dry and leave them dissatisfied with your customer service.
Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam — AI-powered chatbots. In this post, we’ll discuss what AI chatbots are and how they work and outline ADD NUMBER of the best AI chatbots to know about.
The rise of language models like GPT and LaMDA (the podcast below discusses how they work) has made way for conversational AI chatbots with advanced capabilities that can mimic a human conversation style, find information online, and produce unique content.
The most important thing to know about an AI chatbot is that it combines ML and NLU to understand what people need and bring the best solutions. Some AI chatbots are better for personal use, like conducting research, and others are best for business use, like featuring a chatbot on your website.
With this in mind, we’ve compiled a list of the best AI chatbots for 2023. Read on to find the right one for you.
Use it for things like brainstorming and ideation, drafting unique and original content, or getting answers to your questions
Connected to Google’s website index so it can access information from the internet
Note: The four chatbots mentioned above are conversational and generative bots best suited for internal business use for things like ideating, producing content, and getting answers to your queries. Below we’ll go over AI chatbots that are customer-facing.
Conversational AI and NLP capabilities, which allow businesses to automate aspects of customer support, such as answering frequently asked questions or routing customers to the right support agent.
Offers a range of integration options, allowing businesses to seamlessly incorporate it into their existing workflows.
provides advanced analytics and reporting capabilities, allowing businesses to track and analyze customer interactions and support metrics.
Kommunicate is a platform for real-time, proactive, and personalized support for growing businesses. It helps to engage with their customers across omnichannel channels.
HubSpot has a powerful and easy-to-use chatbot builder that allows you to automate and scale live chat conversations.
Key Features
Customers can get answers to frequently asked questions, book meetings, and navigate through your site.
Conversations are stored in your CRM so you can qualify leads and trigger automation flows.
Easy integration across your marketing, sales, and service tools because HubSpot is a CRM platform.
Keep in mind that HubSpot’s chat builder software doesn’t quite fall under the “AI chatbot” category of “AI chatbot” because it uses a rule-based system. However, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow.