Some say that working in customer service is easy. NOPE. From entitled Karens to creepy guests, these hospitality heroes have served the worst of the worst. At the end of the day, it takes a refined skill set to deal with the uglier sides of humanity. Buckle up, because these brave souls have some shocking stories to share.


1. A Big Splash

I worked at a McDonald’s in my sophomore year of high school. Some lady went through the drive-thru at about 1 AM and someone accidentally gave her Diet Coke instead of regular. In her rage, she threw the drink back through the window—but that wasn’t what it made it memorable. It was where the drink landed. The drink splashed right into the hot frying oil and it began to sizzle and splatter—and then, it splashed all over one of our co-workers.

The lady drove away pretty fast, but the manager got her license plate number off the cameras. She was sued for that incident.

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